TERMS AND CONDITIONS
Check-in
Normal Check In time starts at 14h00, but every effort will be made to accommodate earlier or later Check Ins (if arranged in advance
Check-out
Checkout time is 10H00 week days, and 09H30 weekends.
Room keys on arrival
During normal working hours the keys will be handed over to the guest after payment and administration. Special arrangements for key collection must be made for late arrivals.
Room keys on departure
Please place the chalets keys in the “key” box at the office door.
Room keys during long term stay
Long term stay over guests must lock their chalets on their way out and keep their set of keys for the duration of stay.
Lost key or damage to locks
The cost for replacement of lost room keys or damaged locks is applicable and a total amount of R200 for lost key & gate remote and to be paid immediately.
Smoking
Smoking is completely forbidden inside the chalets.
Smoking is permitted outside the chalets, please use the ashtrays placed on the tables outside.
Refunds and cancellation
There will be no refunds for early departures, for breakdowns of air conditioner, heater, appliances, etc, if said breakdown is due to weather and /or other conditions over which the house owner has no control.
Cancellations
- 15 % Admin fee for cancellation
- 100 % Cancellation fee if cancellation occurs 4 days or less prior to arrival
- Late arrivals and early departures for confirmed reservations will be charged in full
Valuables, security and storage
- If needed a safe-deposit box, there is one available in each chalet.
- The management is not responsible for lost items.
- Please lock the doors when you leave. - Although the guesthouse management takes responsible steps to ensure the safety and security of all guests and their possessions, guests retain final responsibility for their own safety and security.
- Keep rooms locked at all times when absent.
Parking Lot
- Parking is available free of charge for all house guests.
- Do not park in the way of the electrical motorized gate when in a fully open or half way open position as it closes automatically after a few seconds.
- Do not leave any valuables inside your car while it is parked. Klitz Gras Chalets cannot accept responsibility for the loss or theft of any such articles while your car is parked.
Toilets
No cigarette buds, cotton buds, tampons, sanitary pads or any other material, other than toilet paper may be flushed down the toilet. Charges will occur for any blockage.
THE SWIMMING POOL
- The pool is at your disposal from 08h00 until 20h00. You must arrange with the Management for access to the pool outside of these hours.
- NO eating and drinking inside by the pool
- Guests may use the pool at their own risk
- No children are allowed near the pool without adult supervision
- Keep the pool area neat and clean at all times
- Keep noise level at the pool area low as there are other guest
- Please inform kids not to urinate in the pool water (let us keep the pool hygienic for other guest as well)
- If you’re part of a group stay, try to maintain occupancy time & rate at acceptable levels as the other guests may also want to enjoy the pool.
PET POLICIES
Pets are not allowed
YourLiabilities
- We will hold you responsible for any damage or loss caused to our property by your acts or omissions, default, accident or neglect. By booking with us you agree to indemnify us and to pay us on demand an amount reasonably required to make good or to rectify such damage or loss caused by you. Normal wear and tear is excluded.
- Please report any accidents or incidents to the guest house management in connection with any property damage
- Avoid making noise or disturbing the other house guests. Musical instruments, radios, televisions, stereos, and/or any other source of amplified sound must be played at a volume that does not disturb or annoy other guests. Please pay particular attention to limiting noise between the hours of 10:00 p.m. and 8:00 a.m.
- We also request the guests to restrain from making any noise outside the building, in the courtyard or directly in front of the building
PLEASE NOTE : Klitz Gras Chalets cannot be held liable if any of the following events or conditions prevents the guest house from fulfilling its obligation to guests. However, the guest house will take necessary steps to minimize disruption and discomfort to guests under these conditions:
- Unanticipated interruption of electricity, water, sewage to and from the guest house
- Industrial actions, civil uprising or criminal activity
- Fire, frost, flooding, wind or any other force major event.
- Because we have several guests, we ask you to respect each other concerning cleanliness of the common areas and noise level. If we receive complaints, you will be given a warning. Further complaints are subject to the termination of stay. We reserve the right to end a reservation if a guest becomes a disturbance/nuisance to others including management.
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